SHIPPING & RETURNS POLICY
Shipping and delivery confirmation
Haus of Shea shall send to the Client a Shipping Confirmation via e-mail once the Products are dispatched and a further e-mail once the Products have been delivered. Once an order has been placed please expect for it to arrive between 7-14 business days of purchase.
For online purchases, HausofShea.com will accept Products in their original condition for a refund of the purchase price when accompanied by the original invoice.
Full-price Products must be returned within 4 days from the date of delivery to Hausofshea.com. However, all PayPal purchases must be returned exclusively to HausofShea.com
All custom designed pieces are FINAL SALE and non-refundable!
Any Product that has been worn, used, altered or damaged will not be accepted.
To the maximum extent permissible under applicable law, Haus of Shea reserves the right to refuse return of any Product that does not meet the above return requirements in Haus of Shea's sole discretion.
Merchandise returned to HausofShea.com will be processed within 7-14 business days of receipt. A confirmation email will be sent once the Client’s account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
Easy-to-follow return instructions are included with each shipment. Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.
The customer is responsible for any and all shipping and insurance costs. The customer must insure item, because we will not issue refunds for items lost in the mail when returning to us.
To the maximum extent permissible by applicable law and in accordance with applicable laws in the United States governing the purchase and sale of special goods made to order, withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products such as, for example, those with the Client’s initials engraved on the Product. The Client is advised that images, photographs and samples of the engraving may differ from the appearance of the actual Product.
Hausofshea.com cannot accommodate automatic exchanges at this time. The Client must return the original Product that the Client wishes to exchange for a refund . A new order can then be placed on the Website for the exchange item. Please note that new orders are subject to merchandise availability. Haus of Shea will inform the Client if Haus of Shea is unable to fulfill the new order.